FAQ's General

Where do we operate?

1BIGSALE is currently operating in Ghana. As part of our Africa expansion drive, we will soon start operating in other African countries.

What are your opening hours?

We are open Monday - Saturday from 10am - 5:30pm and closed on Sundays. However, orders can be placed online outside our working hours.

What are the currencies used for transactions?

Currently, 1BIGSALE trades in Ghana cedis.

What do I need in order to start a transaction?

All you need to buy products online is to pay for the products or services, and fill the required delivery details.

Why do I need an order number?

• It helps customer service by identifying your order and solves potential problems more effectively when the need arises.
• The order number will be required if you need to make a complaint or return the ordered product to a merchant.

Are payments made through the website secure?

Yes, they are. All transactions are taken via Slydepay, which is a trusted and secured payment gateway. This also means that we do not hold or keep track of your card details.

How long will it take for my order to be processed?

Order processing is one of our priorities. Kindly allow up to 72 hours from the date your order is placed to any location within Greater Accra Region. Delivery to locations outside Greater Accra Region may take up to 5 days from the date the order was placed. We cannot assure a guaranteed delivery time as we rely on a third party but the majority of orders should arrive within a few days of dispatch. If you would like a guaranteed next day delivery, please contact our support team.

Having Problems with Your Order?

Possible Problem	Helpful Tip
Your Order Has Not Arrived	Login to your account to track your order status. If the order status has been changed to paid or dispatched for more than 48hrs hours and your order has not been delivered, please contact our support team. We will be happy to assist you.
Your Order is Damaged or Defective	Subject to the return policy of the merchant as stated at the time of purchase on the website you can return it for a replacement. Login to your account and send us a message. Please ensure that the order number is clearly stated in your message.
Your Order is Missing Items or Parts	Check to see if it was split into multiple deliveries. If items or parts are still missing, you may contact our support team.

How do I create an 1BIGSALE customer account?

Creating an 1BIGSALE Customer Account is fast, easy, and free! To create an 1BIGSALE Customer Account, please go here.

How do I deactivate my 1BIGSALE account

To deactivate your account with 1BIGSALE, please contact our support team. Kindly allow one business day to receive confirmation concerning your request for the deactivation. Once your account has been deactivated, 1BIGSALE will also remove your email address from our promotional email list. Please allow five to seven days for the promotional emails to stop.

Do I need to have an 1BIGSALE Associate account to use this feature?

No, you do not need to have an 1BIGSALE account in order to purchase on 1BIGSALE. Purchases can be done with a valid payment system without the need to use a registered account. However, we encourage you to open a free account so you can track and manage all your orders and activities in your account.