FAQ's Merchants

Are there charges for owning an online store?

No

Do you process orders for customers outside Ghana?

No. Currently, 1BIGSALE is unable to process orders meant for outside Ghana. However, as part of our expansion drive we will be extending our activities beyond Ghana.

Do I need to run my online store from Ghana?

Yes, at this time Merchant services are only limited to Companies in Ghana.

How will I know if my application for a merchant store is approved?

You need to be a little patient. All applications go through an approval process that could take up to 3 working days. Once the application is processed, you’ll be notified via email or telephone by the 1BIGSALE support team.

What are the odds of having my application for a Web store approved?

Yes, there is a great probability for a successful application. If, for some reasons, the application isn’t successful, our support team will be happy to assist you to ensure a successful application.

This is my first business. Am I still qualified for a Web store?

Yes, 1BIGSALE works with emerging businesses to become online merchants.

How do I track sales of my products?

Login to your account->selling->pending-orders to see orders that have been made.
For dispatched orders go to account->selling->orders-shipped.
For completed orders go to account->selling->orders-completed orders.
Note: When you are logged into your account you will see all the sales of your products and the amount due you.

How do I make withdrawal requests for sales made?

Login to your account->transactions->pay-requests->new-request and enter the amount you are withdrawing. Alternatively, our sales team will contact you immediately sales of your product(s) are made.